Reach Us By Phone
Our main support number is the fastest way to reach a Patient Care Coordinator. We answer during business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. local time.
Florida Patient Support
Florida is where DocMJ started, back in 2016. We have served over 150,000 patients since then, and we operate more than thirty clinic locations across the state.
Call (888) 908-0143 for Florida appointments, renewals, certification questions, and registration help.
Florida patients can also visit us in person. Our clinic locations include Orlando, Tampa, Miami, Fort Lauderdale, West Palm Beach, Jacksonville, Tallahassee, Pensacola, Palm Coast, Clearwater, St. Petersburg, and many more. You can find your nearest clinic when you book online or ask the support team when you call.
All of our Florida physicians are approved by the Florida Department of Health, Office of Medical Marijuana Use. Seasonal residents and snowbirds qualify too.
If you are a Florida patient and you have already been evaluated, your follow-up questions about allotments, registry updates, or renewal timing go through this same number. We do not hand you off to a different department.
Texas Patient Support
Texas patients connect with us entirely through telemedicine. You do not need to visit a clinic. Your evaluation happens online with a licensed Texas physician, and we guide you through the state’s Compassionate Use Registry.
Call (888) 908-0143 for Texas appointments and support.
Same-day approvals are available for qualifying patients. If you are not sure whether your condition qualifies under Texas law, call us before you book. We will walk you through the eligibility criteria and let you know what medical records you need to have ready. No guesswork, no wasted appointment fees.
Ohio Patient Support
Ohio patients also use our telemedicine platform. We have physicians registered with the Ohio Medical Marijuana Control Program, and we serve patients statewide, including Columbus, Springfield Township, and surrounding areas.
Call (888) 908-0143 for Ohio appointments and support.
Ohio’s program has specific qualifying conditions and registry steps that differ from other states. We know the Ohio process cold. If you are a first-time patient, we will tell you exactly what documents to bring to your telemedicine visit. If you are renewing, we will make sure your recommendation stays active without a gap in your registry status.
Other State Support Lines
DocMJ also provides medical marijuana certifications in the following states. The support number is the same for all of them: (888) 908-0143.
Georgia: Telemedicine evaluations for qualifying patients under Georgia’s Low THC Oil Registry. Our team helps you work through the state’s specific qualifying conditions and application steps.
Pennsylvania: Telemedicine appointments with Pennsylvania-registered physicians. We handle the full certification process, including guidance on the state’s patient registry and annual renewal requirements.
New Jersey: Telemedicine evaluations for New Jersey patients. Our physicians are registered with the New Jersey Medicinal Cannabis Program and can certify qualifying patients online.
West Virginia: Telemedicine certifications for West Virginia patients. We walk you through the state’s application process and annual renewal steps.
Massachusetts: We provide Massachusetts certifications through our trusted partner, MedWell Health and Wellness. If you are a Massachusetts patient, call (888) 908-0143 and our team will connect you directly with MedWell’s Massachusetts-licensed providers. MedWell has been our partner since 2023 and serves patients in communities including Boston, Brockton, and Somerville. You can also reach MedWell directly at (774) 517-5195 or by email at info@medwellhealth.net.
Online Support Options
Patient Care Center
Our Patient Care Coordinators are trained on every state we serve. When you call, you are not reading from a script to someone who has never looked at a state registry. Our coordinators handle questions about certification status, renewal deadlines, registry updates, allotment changes, appointment rescheduling, and billing. If they cannot solve your issue on the spot, they will escalate it to the right person and follow up with you directly.
The hours listed on our Google Business Profiles reflect when our Patient Care Coordinators are available to answer phones. Clinic appointment hours may differ. Call us to confirm weekend availability in your area.
Frequently Asked Questions
What can your support team help with?
Pretty much everything related to your certification. Booking and rescheduling appointments. Checking your certification status. Renewal reminders and deadlines. Registry application guidance for your specific state. Allotment questions for Florida patients. Billing and payment inquiries. Medical records and documentation requirements. If you have a question and we cannot answer it immediately, we will find the answer and call you back.
What hours are you available?
Our Patient Care Coordinators answer phones Monday through Friday, 9:00 a.m. to 5:00 p.m. local time. You can book appointments online 24/7 through our booking portal. Messages sent through our contact form outside business hours will get a response the next business day.
I need help with my state registration. Can you assist?
Yes. Each state has a different medical marijuana registry, a different application process, and different renewal timelines. Our support team knows the specifics for Florida, Texas, Ohio, Georgia, Pennsylvania, New Jersey, West Virginia, and Massachusetts. We can walk you through your state’s application, help you understand what documents you need, and check the status of your registration if something seems stuck.
How do I renew my certification?
Call us at (888) 908-0143 before your certification expires. In most states, you can renew via telemedicine. The process is usually faster than your initial certification because we already have your records on file. We recommend renewing at least two weeks before your expiration date. Some states, like Massachusetts, require you to be re-certified by a healthcare provider before renewing your state registration. Our team will tell you exactly what your state requires and when.
What if I was not approved for a recommendation?
We offer a money-back guarantee. If you do not receive a recommendation from one of our physicians, you get a full refund of your evaluation fee. No runaround. No fine print. If you have questions about eligibility before you book, call us. You will get an honest answer about whether your condition is likely to qualify under your state’s program.
How many locations do you have?
We have more than thirty clinic locations across Florida, and we serve patients via telemedicine in Texas, Ohio, Georgia, Pennsylvania, New Jersey, West Virginia, and Massachusetts (through our MedWell Health and Wellness partnership). You can find the clinic nearest you by calling our support line or visiting our booking portal.