At DocMJ, patient experience is not an abstract concept. It is something we measure, listen to, and continually work to improve. To better understand how patients experience our medical cannabis care, we surveyed over 1,600 current patients across key touchpoints, including booking, provider interactions, overall value, and intent to renew.
The results are clear and encouraging. Patients overwhelmingly report high satisfaction, strong trust in their providers, and a feeling of being genuinely heard and cared for. For anyone considering booking an appointment for a medical marijuana card, the data tells a consistent story: DocMJ delivers a compassionate, professional, and patient-centered experience.
Since 2016, DocMJ has supported medical cannabis patients through nearly a decade of regulatory change and growing public understanding. Now in our 10th year, that longevity reflects consistency, experience, and the trust patients place in us year after year.
Exceptional Overall Patient Satisfaction
When patients were asked to rate their overall experience with DocMJ, the response was overwhelmingly positive.
- 82.75% rated their experience as Excellent
- 96.6% rated their experience as Good or Excellent
These results reflect a care model that works. Appointments feel organized, providers are approachable, and patients leave feeling confident and supported. For prospective patients, this level of satisfaction is a strong indicator that DocMJ consistently meets, and often exceeds, expectations.
Feeling Heard and Cared For Matters Most
One of the strongest signals in the survey was how patients felt during their appointment. Feeling listened to is often the difference between a transactional healthcare visit and a truly positive one.
- 90.52% of patients felt completely listened to and cared for
- 97.8% felt listened to at least mostly
These results speak directly to the quality of provider interactions at DocMJ. Patients consistently describe visits where providers take the time to listen, answer questions, and engage with empathy. This human connection is a defining strength of the DocMJ experience and a major reason patients trust their care team.
A Simple and Accessible Booking Experience
Getting started with medical cannabis care should feel straightforward, not stressful. Most patients report that DocMJ’s booking process is easy and intuitive.
- 86% of patients said booking their appointment was very easy
The data shows that DocMJ’s online scheduling works well for patients. Just as important, patients know that real support is available when they want it. The combination of digital convenience and accessible human assistance creates a smooth and welcoming first step into care.
Strong Loyalty, Renewals, and Referrals
Patient loyalty is one of the clearest measures of trust. The survey results show that patients intend to stay with DocMJ and recommend it to others.
- 91.7% are likely to renew their medical marijuana card
- 82% are very likely to renew
- 80.6% are very likely to recommend DocMJ to friends or family
These numbers reflect confidence built over time. Patients return because they trust their providers, feel supported, and value the care they receive. Referrals further reinforce that patients are comfortable recommending DocMJ to the people they care about most.
Trust Built on Credentials, Reputation, and Real Experiences
When choosing a medical cannabis provider, patients rely on credible signals of trust. The survey shows that DocMJ earns confidence through multiple reinforcing factors:
- Provider credentials ranked highest
- Referrals from friends and family followed closely
- Company reputation and reviews played a significant role
For new patients, this combination is reassuring. Trust in DocMJ is not driven by marketing alone. It is built through qualified providers, consistent care, and positive patient experiences that people are willing to stand behind.
What These Results Mean for You
Taken together, the survey results paint a clear picture of the DocMJ experience:
- Patients feel listened to, respected, and supported
- Providers and care quality are the foundation of trust
- Satisfaction, loyalty, and referrals are exceptionally strong
For anyone considering a medical marijuana card, these findings highlight what sets DocMJ apart. Care is compassionate, providers are engaged, and patients consistently report positive outcomes from their experience.
Take the Next Step With DocMJ
If you are looking for a medical marijuana clinic where patients consistently feel heard, supported, and confident in their care, DocMJ delivers. Our patient feedback reflects a decade-long commitment to compassionate, professional cannabis care.
When you are ready, schedule an appointment with DocMJ and experience firsthand why so many patients trust us with their care.
Aaron Bloom, an experienced healthcare attorney, serves as the CEO of DocMJ and Medwell Health and Wellness Centers, where he has overseen the organizations’ mission and growth since 2016. In addition to his leadership roles, Aaron serves on the Board of Directors for Waterfall Bank, bringing his expertise in healthcare, compliance, and strategic growth to the financial services sector.
Aaron’s passion for improving patients’ lives stems from more than 20 years of owning, operating, and representing traditional healthcare organizations. Throughout his career, he has remained committed to finding better ways to relieve suffering and expand access to innovative, patient-centered care. As CEO, Aaron works each day to help patients achieve better health and wellness through the therapeutic benefits of medical cannabis and other evidence-based alternative medicines.